As part of our Customer Care team, you will support our customers throughout their journey – from booking and subsequent changes to individual enquiries before and after their trip. You will ensure that even complex enquiries are handled reliably, professionally and with a solution-focused, service-oriented approach.
At ab in den urlaub, you will work in the heart of Leipzig in modern offices and an open, supportive working environment. For more than 20 years, we have been helping people discover some of the world’s most beautiful destinations and turning their travel dreams into reality. With flat hierarchies, quick decision-making and efficient processes, you can settle in quickly and make an impact from day one.
Our motto: We bring sunshine into people’s lives.
Would you like to support our customers with expert assistance on all aspects of their journey? Then apply now – we look forward to hearing from you!
Your tasks
- Bookings and Travel Arrangements: You independently process online bookings and subsequent booking-related tasks, ensuring that existing travel arrangements are handled reliably.
- Customer Service and Individual Solutions: You support our customers by phone and email, answer more complex questions about existing bookings and travel arrangements, and handle complaints professionally.
- Booking Changes, Cancellations and Amendments: You independently handle cancellations and booking changes, as well as flight and hotel changes made by our travel partners. Communicating with customers, tour operators and airlines is also part of your role.
- Special Requests and Additional Services: You handle special requests such as seat reservations, sports equipment and travelling with pets, and advise our customers on suitable additional services, including travel insurance, car hire and upgrades.
- Documentation and Systems: You accurately document customer interactions and cases in our internal systems and, where required, take care of travel documents, invoices, credit notes and any necessary corrections. You also handle voucher enquiries.
- Collaboration and Knowledge: You are in regular contact with tour operators, airlines and other travel industry partners. You also keep your professional and systems knowledge up to date and actively use our training and information resources in your day-to-day work.
Your profile
Experience and Background
You have knowledge of the travel industry and ideally already have experience in customer service, a call centre, sales or a comparable service environment – preferably in a B2C setting.
Professional Expertise
You are able to handle customer enquiries and booking-related processes in a structured manner and remain organised even when dealing with more complex cases. Strong computer skills and confidence using standard Office applications are part of your day-to-day work.
Tools and Systems
Experience with travel booking or reservation systems is an advantage. Knowledge of systems such as Merlin, Amadeus, Midoco, IRIS, VERMI or TOSS will help you get started – experience with comparable systems is equally welcome.
Service and Communication
You have a very good command of German, both written and spoken (C1 level), and enjoy direct contact with customers. You handle customer enquiries with a service-focused, empathetic and professional approach. English language skills are an advantage.
Working Style and Personality
You work reliably, accurately and with a solution-focused approach, even when handling a variety of recurring customer enquiries. A strong customer focus and a genuine interest in helping people with their travel-related needs are key strengths you bring to the role.
Working Arrangements
You are willing to work shifts in line with our service hours, including weekends and public holidays.
Your trip to us
Simply apply via our careers page and send us your CV, your availability and your salary expectations. As sustainability, data protection and digitalisation are very important to us, we only accept online applications.
We actively promote diversity and welcome applications from everyone, regardless of gender, background, sexual orientation, age, religion or disability.
As part of the application process, we are obliged as a company to view and check your work permit, ID card or passport to ensure that you are entitled to work for us. Please make sure that you can provide the required documents if needed.
If you have any questions about this position or your application, you can reach us at jobs@invia.de.
You will usually receive a response to your application within two weeks.
ab in den urlaub is a brand of Invia Travel Germany GmbH
