At ab in den urlaub, we bring sunshine into people’s lives. As a leading vacation platform in Germany, Austria, and Switzerland, we make holidays truly relaxing from the very beginning: reliable, surprising, and full of inspiration. Our headquarters are located in the heart of Leipzig. Here, you’ll find modern offices in the city center, flexible working options, and a diverse, open-minded team where your ideas can grow and have an impact. With innovative concepts and genuine passion, we at ab in den urlaub are driving the future of travel forward – together as a team. Do you want to break new ground with us and make travel dreams come true? We look forward to receiving your application!
As Outbound Manager (m/f/d), you will take ownership of our outbound sales activities and shape proactive customer engagement for telephone-based travel consulting. You will design and implement effective communication strategies, manage performance through clear KPIs, and continuously optimize processes – from creating impactful call scripts to developing modern coaching methods. With your expertise, you will drive customer satisfaction and team success alike.
Your tasks
- Leadership & Coaching: Operational management of your team – from setting clear goals to regular 1:1 coaching sessions, call listenings, team huddles, and motivating employees.
- Process & Conversation Development: Designing effective call scripts, optimizing outbound strategies, and establishing best practices for successful customer engagement.
- Sales Management: Driving team performance with a focus on KPIs such as conversion rate, revenue/TTV, insurance and add-on product sales, productivity, and cancellation rate.
- Scheduling & Service Hours: Ensuring reliable coverage of service hours and optimal team deployment.
- Quality & Compliance: Safeguarding GDPR-compliant processes, correct consent for call recordings, and adherence to guidelines and work instructions, while deriving improvement measures.
- Quality Assurance & Development: Ensuring service quality and consulting excellence through regular sales checks and monitoring.
- Reporting: Reporting directly to the Head of Customer Care Sales and contributing insights to the continuous development of the department.
Your profile
- You have completed a commercial apprenticeship or hold a degree in Sales, Communications, or Business Administration – but even more important is your proven track record of long-term professional success.
- You bring several years of experience in outbound sales, including multiple years in a leadership role with demonstrable achievements in team management, motivation, and development.
- You are confident in working with KPIs such as conversion rate, revenue/TTV, cancellation rate, and add-on product quota, and you use these insights to implement targeted performance improvement measures.
- You have experience in 1:1 coaching sessions, team huddles, and call listenings; ideally, you also have a background as a sales trainer and actively support your team in building competencies.
- You optimize outbound processes, develop effective call scripts, and ensure compliance with quality and regulatory standards (e.g., GDPR, call recording consent).
- You stand out through clear, empathetic, and solution-oriented communication – both in customer interactions and in leading your team.
- You have excellent German skills (at least C1) and solid English skills (at least B2).
- Experience in the travel industry is an advantage but not a requirement.
- Familiarity with CRM and ACD systems (e.g., Dynamics 365 Omnichannel) is a plus.
Your trip to us
Simply Apply via our careers page and send us your CV, your availability and your salary expectations. As data protection and digitalization are very important to us, we only accept online applications. Applications from disabled persons and persons with equivalent status are welcome.
As part of the application process, we are obliged as a company to view and check your work permit, your ID card or your passport to ensure that you are entitled to work for us. Please make sure that you can provide the required documents if needed.
*ab in den urlaub is a brand of Invia Travel Germany GmbH
If you have any questions about this position and your application, you can reach us at +49 173 3266099 and +49 172 3580739.
